1. Do you offer next business day shipping?

Yes! We ship all in-stock, non-custom orders the next business day after your order is placed. Orders placed over the weekend or on public holidays will be processed the following business day.

2. When will my custom order be shipped?

Custom orders may take slightly longer to process. While we aim to ship as quickly as possible, personalised items typically ship within 1–3 business days to allow time for engraving and quality checks.

3. How do I personalise a product with a name or message?

When you select a customisable item, you’ll be prompted to enter your custom text—this could be a name, surname, or a short message to be engraved into the gift.

4. What can I include in my personalised engraving?

You can include a first name, last name, initials, or a short message (depending on the product). Character limits may apply and will be shown on the product page.

5. Can I review my customisation before placing the order?

You'll see a clear text entry box during checkout so you can review your message before finalising the order.

6. What happens if I forget to add my engraving details?

If your chosen product is customisable, you'll be prompted to enter your personalisation before completing the purchase. If you accidentally miss it, please contact us ASAP so we can update your order before it’s processed.

7. What materials are used in your wooden earrings and necklaces?

Our wooden earrings and necklaces are made from high-quality, sustainably sourced timber. Each piece is lightweight, durable, and finished with hypoallergenic findings to ensure comfort and longevity.

8. Are your wooden accessories suitable for sensitive skin?

Yes! We use hypoallergenic stainless steel or surgical steel findings, making our earrings and necklaces gentle on sensitive skin.

9. How do I care for my wooden jewellery?

To keep your wooden jewellery looking its best, avoid prolonged exposure to water, perfumes, and lotions. Store your pieces in a dry place and clean them gently with a soft cloth if needed.

10. Can I wear wooden earrings and necklaces every day?

Yes, our wooden accessories are designed for everyday wear. However, for maximum longevity, we recommend removing them before showering, swimming, or sleeping.

11. Will the wood colour or finish change over time?

Wood is a natural material and may subtly deepen in tone with age and wear, adding to its character. To maintain its original finish, keep your jewellery away from moisture and direct sunlight for extended periods.